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Przekraczamy granice - Unia Europejska - Europejski Fundusz Rozwoju Regionalnego

The project entitled “Na granicy na krawędzi” (“At the border, on the edge”) is co-funded by the European Regional Development Fund as part of the Interreg V-A Czech Republic-Poland programme.

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The Tourist Information Center undertakes to ensure the availability of its website in accordance with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public entities. The declaration on accessibility applies to the website: Tourist Information Center - .

Compliance status

The website complies with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public entities.

Preparation of an accessibility statement

This declaration was made on: 2021-11-08 .

The method of preparing the statement:

The declaration was made on the basis of a self-assessment carried out by the public entity.

Feedback and contact details

In case of problems with the availability of the website, please contact us. The contact person is Łukasz Wróblewski , . You can also contact us by calling 74 811 76 05 . You can submit requests for unavailable information in the same way, and submit complaints about non-availability.

Information on the procedure

Anyone has the right to request that a website or any element thereof be made digitally accessible.

You can also request information to be made available using an alternative means of access, for example by reading a digitally unavailable document, describing the content of the video without audio description, etc.

The request should contain the data of the person submitting the request, an indication of the website concerned and the method of contact. If the requesting person reports the need to receive information by means of an alternative method of access, he should also specify a convenient way of presenting this information.

The public entity should execute the request immediately, not later than within 7 days from the date of the request. If it is not possible to meet this deadline, the public entity shall immediately inform the person making the request about it when it will be possible to fulfill the request, and the deadline may not be longer than 2 months from the date of submitting the request.

If digital accessibility is not possible, the public entity may propose an alternative way of accessing the information. In the event that the public entity refuses to comply with the request to provide accessibility or an alternative method of access to information, the person submitting the request may file a complaint regarding the provision of digital accessibility of the website or website element. After exhausting the above-mentioned procedure, you can also submit an application to the Ombudsman.

Website of the Ombudsman:

Additional information

Date of publication of the website: 2021-07-19 .

Contact details of the public entity:

57-500 Bystrzyca Kłodzka, ul. Pl. Wolności 17
Tel .: +48 74 811 76 76

Architectural accessibility

The seat of the department is located on the ground floor of the historic building. There are two entrances to the seat of the faculty. One from the side of Plac Wolności, has stairs (2 steps), the other entrance - from the side of Mały Rynek, it has no stairs or a threshold and is adapted to the needs of people with special needs. The entire premises is on one level, and there is also a toilet accessible for disabled people.

Directly in front of the premises, there is no dedicated parking space for disabled people, the customers of the department can use 3 designated places within Plac Wolności (one place approx. 80 m away, and 2 places approx. 50 m from the entrance to the headquarters of the department) and one place at ul. Okrzei 1 - about 50 m away.

Information on the availability of a sign language interpreter:

No sign language interpreter available.

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